Remove APIs Remove Banking Remove Call Logging Remove Scripts
article thumbnail

Essential Technologies in Call Center Workforce Management

Tenfold - Contact Center Blog

With automated, real-time monitoring of voice pitch, scripting, and key words on social, SMS or chat, call center operations can intercept negative customer interactions and provide a high level of service as incidents occur. Calls can be routed to the appropriate agent group for better response. AI helps in quality assurance.

article thumbnail

5 Top Orum Auto Dialer Alternatives to Close More Deals

JustCall

Several competitors offer strong auto dialer features at more affordable rates, letting you streamline calls without breaking the bank. Embrace change with customizable workflows and open APIs for future integrations. Call recording: Useful for training purposes and improving staff performance.