JustCall

DECEMBER 13, 2022

In an era where healthcare institutions are using CRM, advanced billing systems, payment gateways, digital patient healthcare records, and other advanced systems, VoIP phone systems for healthcare fit right into this new-age digital transformation. How does VoIP Analytics & Reporting help healthcare?

voip 52

voip Healthcare Transportation CRM 52

aircall

JUNE 16, 2021

In fact, 25% of our surveyed respondents agree that a fast response time is the most important indicator of good customer service. It was especially important for the Health and Home sectors and the Shipping and Transport sectors. And it’s important to remember that a “fast” response isn’t a fixed time.

Customer Service 62

Customer Service Surveys Customer retention Coaching 62

JustCall

APRIL 5, 2022

Let’s say a contact detail is already saved in your CRM and your VoIP phone is connected with that CRM. Even with business phones, your support team is prone to be busy at some point in time. So, all your CRM, helpdesk, and other software data is automatically synced with your phone. Business Voicemail.

voip 52

voip Interactive Voice Response CRM Wireless 52

JustCall

APRIL 5, 2022

Let’s say a contact detail is already saved in your CRM and your VoIP phone is connected with that CRM. Even with business phones, your support team is prone to be busy at some point in time. So, all your CRM, helpdesk, and other software data is automatically synced with your phone. Business Voicemail.

voip 52

voip Interactive Voice Response CRM Wireless 52

JustCall

APRIL 5, 2022

Let’s say a contact detail is already saved in your CRM and your VoIP phone is connected with that CRM. Even with business phones, your support team is prone to be busy at some point in time. So, all your CRM, helpdesk, and other software data is automatically synced with your phone. Business Voicemail.

voip 52

voip Interactive Voice Response CRM Wireless 52

JustCall

APRIL 12, 2023

Monitoring Employee Targets Online through Automated Tasking and Scheduling Virtual call center software solutions have timesheets and task logs that are automated based on the log-on and log-off times of your employees. Handling of Complexity Call centers can get really backed up with traffic if tasks aren’t handled timely and effectively.

virtual call center 52

virtual call center call center solutions Call Center call center software 52

Netomi

JANUARY 5, 2022

Our favorite content from Adrian: How to make sure that employee analytics and monitoring doesn’t destroy your employee and customer experience. After taking on various roles at Deloitte, Strategy, and GSK, he has been serving as the VP of Digital & Analytics Transformation at Genpact since May 2018. Dan Gingiss.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98