Remove AC
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GoodFirms Accredits OrecX as the Best Call Center Software - 2021

OrecX

The software also provides call management features like call logging, screen recording, quality monitoring and dual channel audio capture for speech analytics. So-called Oreka AC (Audio Capture) augments existing legacy recording applications with real-time and/or post-call audio streaming.

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VoIP: A Complete Guide to Voice over IP Calling

JustCall

Call Monitoring and Analytics. Call monitoring empowers managers to tune into a conversation and evaluate how it is panning out. Some call monitoring features come loaded with powerful analytics, which use business intelligence tools to extract meaningful data from the call logs.

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