Callminer

JULY 22, 2018

When it comes to business process outsourcing (BPO), the virtual assistant market is predicted to reach $3 billion by the year 2020. It is one of the strongest expansion levels of any outsourcing market sub-segment. script compliance, product knowledge, etc.) 4) Process Adherence. 3) Performance.

outsourcing 186

outsourcing Contact Center Business Process Outsourcing industry standards 186

Global Response

MARCH 20, 2023

Understanding why scripts and knowledge bases should be improved is just the first step, though—how should companies actually begin to do so? Agents typically have the best insight into common customer complaints and problems, and may have recommendations for the most effective solutions or scripts. Check QA logs.

Average Handle Time 62

Average Handle Time Scripts Call Center Interactive Voice Response 62

Zingtree

AUGUST 6, 2018

BPO (Business Process Outsourcing) is an industry experiencing rapid growth, with predictions that it’ll reach $3 billion in the next few years. But, what else should an outsourced call center be keeping in mind? script compliance, product knowledge, etc.) Agent Turnover. Performance. is one thing.

Call Center 58

Call Center Scripts Business Process Outsourcing outsourcing 58