Connect

DECEMBER 11, 2023

By orchestrating first-line customer engagement with intelligent routing, the solution can allocate basic engagements and repetitive tasks to automated AI solutions like chat bots or conversational virtual agents. We provide simple, elegant solutions to the most complex problems.

Technology 92

Technology Average Handle Time Cloud contact First call resolution 92

Connect

APRIL 18, 2024

AI-based decisioning can also field and prioritise inbound calls through intent recognition, which advances previous capabilities related to speech analytics based on exact phrases.

Virtual Agent 88

Virtual Agent Chatbots Average Handle Time Engineering 88

NobelBiz

APRIL 30, 2024

This evolution has been driven by advancements in machine learning, natural language processing, and big data analytics. It enhances the efficiency and effectiveness of the services provided and improves the working conditions for agents and satisfaction for customers.

Call Center 105

Call Center Chatbots Virtual Agent Contact Center 105

NobelBiz

APRIL 30, 2024

This evolution has been driven by advancements in machine learning, natural language processing, and big data analytics. It enhances the efficiency and effectiveness of the services provided and improves the working conditions for agents and satisfaction for customers.

Call Center 104

Call Center Chatbots Virtual Agent Contact Center 104