Customer Service Metrics Guide: CSAT vs. NPS vs. CES
NICE inContact
AUGUST 9, 2018
In a previous blog, I outlined 14 different metrics that contact centers should be tracking to improve customer experience. However, these metrics are designed to influence real-time decision making in your contact center. What is Customer Satisfaction (CSAT)? You can read more about building great CSAT surveys here.
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