Fonolo

JULY 5, 2023

Understanding what customers mean when they say something like, “This feature makes me feel safe,” is key to understanding your target audience and their perceptions of your brand. Communicate better internally This is an often-overlooked key issue for bigger, complex businesses such as airlines.

Surveys 104

Surveys Brand ambassadors Sales Upselling 104

Hero Digital

MARCH 12, 2019

An airline, for example, might choose a group of their frequent flyers who sometimes board other airlines on competing routes. For the airline, they would encompass many of those previously listed as well as check-in, security, boarding, in-flight, post-flight, and baggage handling. Understand Each Customer Touchpoint.

Customer Experience 46

Customer Experience Airlines Brand ambassadors Revenue potential 46

CSM Magazine

APRIL 23, 2020

Maybe the airline took it up a notch and made it good. Amazing how one airline in particular claims it has the best customer service in the industry. You can refine those needs through customer surveys, customer feedback and social media posts. But that’s where it ends. The service was mediocre. About the Author.

Customer Service 52

Customer Service Airlines Brand ambassadors Entertainment 52

SmartKarrot

JANUARY 20, 2022

Developers can achieve this through their cloud platform, which provides real-time feedback and automated solution suggestions during the development process. Duffel accomplishes this by allowing online travel agencies (OTAs) to use an API to connect directly to airlines’ reservations systems.

SaaS 10

SaaS Advertising B2B Transportation 10