VocalCom

FEBRUARY 5, 2018

Indeed, many of the customer service scandals that have occurred recently have been due to companies withholding information or failing to show empathy for customers. For example, Apple customers expressed outrage over the company’s admission that old phones were being slowed down deliberately. Convenience.

Contact center software 96

Contact center software Airlines Customer centricity Customer emotions 96

CX Journey

APRIL 12, 2016

It was published on their blog on November 18, 2015. A couple months ago, I wrote about improving the omnichannel experience to reduce customer effort. In reality, a lot of companies fail to include this particular group in their overall customer experience improvement strategies. That's a good start. Those guys (gals).

Multichannel 43

Multichannel Customer effort Airlines Education 43

VocalCom

OCTOBER 22, 2018

Airlines might send information about upcoming flights and offer early check-in. By anticipating your customers’ needs, you can ensure that they never miss an important deadline or event. For example, if a customer wants to know how to renew a subscription, offer to do it for him.

Contact center software 48

Contact center software Airlines Interactive Voice Response Surveys 48