Customer Rage Study Podcast: Interview With Scott Broetzmann and Mary Murcott
Connecting the Dots
APRIL 21, 2017
When people call a call center, what they are really looking for is a relationship. You have to fix the bill, you have to send something out, you have to call a retailer. The study I’ve always wanted to do alongside the Customer Rage study is the employee front-line service version of Rage Study.
48 
Let's personalize your content