Interactions

MARCH 19, 2020

Consumers are scrambling to contact airlines and hotels to cancel or change their bookings. . But, brands are struggling to keep their contact centers open and operations running smoothly while ensuring the safety of their employees. . JetBlue became the first airline to waive change and cancel fees for coronavirus-related concerns .

Customer Service 96

Customer Service Airlines Contact Center Customer effort 96

Toister Performance Solutions

NOVEMBER 19, 2020

Masks are also an important part of employee safety, since many people contract the coronavirus from coworkers. We flew Alaska Airlines, in part because Alaska requires all passengers to wear masks. Meanwhile, a gate agent at a competing airline announced the airline’s mask policy before starting the boarding process.

Airlines 124

Airlines Construction Personalization Customer Service 124

C Space

MAY 4, 2020

The US car giant, which closed its European and North American factories at the height of the coronavirus pandemic in mid-March, said production would begin slowly with strict standards on social distancing and safety precautions. “We As countries reopen, Uber is focused on safety and proceeding with caution.

Airlines 52

Airlines Advertising Sales Marketing 52

Stratifyd

MAY 14, 2019

The American Customer Satisfaction Index (ACSI) released its annual travel report and found that customer satisfaction in the airline industry has increased by 1.4%. So, are airlines actually motivated by commitment to customers, or are they just focusing on the pricing competition to get more business? If so, you’re one of few.

Airlines 40

Airlines Entertainment Surveys Upselling 40

Avaya

DECEMBER 18, 2018

Avaya’s mission-critical Customer Engagement technology, which supports the North American Aerospace Defense Command (NORAD) Operations Center at Peterson Air Force Base, helps volunteers carefully monitor Santa’s travels and ensure his safety using radar, satellites, planes, and Santa Cams strategically positioned worldwide.

Government 80

Government Airlines Contact Center contact center solutions 80

Toister Performance Solutions

MAY 2, 2017

We all know about the United Airlines dragging incident. The world can't stop watching the horrifying video for at least a week. Oscar Munoz, United's CEO, has been making the media rounds to tell everyone he's really sorry and the airline will do better. Image source: United Airlines. What Are Corporate Values?

Airlines 48

Airlines Customer Service Customer Experience 48

C Space

JUNE 23, 2020

A conservative activist was barred by American Airlines after being removed from a flight when he refused to wear a mask. The passenger, Brandon Straka, recorded his exchange with an airline employee on Wednesday after boarding the plane and shared it with several media outlets.

Airlines 52

Airlines Transportation Entertainment Advertising 52

ijgolding

SEPTEMBER 2, 2015

Ryanair are now the largest international airline IN THE WORLD!!!!! They have become so large, that they are the 6th largest airline overall – only surpassed with airlines that have significant domestic traffic. Love them or hate them, no-one can ignore the hard, simple facts.

Airlines 87

Airlines Transportation Customer Experience Personalization 87

Comm100

NOVEMBER 27, 2017

The company put their customer safety before their profits by recalling 31 million bottles of Tylenol capsules from store shelves and offering free replacements – a retail value of 100 million dollars. By choosing video as his method of delivery, Doyle put a face on the brand, making the apology seem more relatable and sincere to customers.

Advertising 116

Advertising Transportation Airlines Personalization 116

C Space

MAY 6, 2020

million video views in less than a week, the publisher said. ” The new way of doing business is to allow customers to get advice and care from optometrists and audiologists via video and telephone link. A budget airline has announced six new short-haul routes from the UK’s Luton airport. plants the week of May 18.

Government 52

Government Consulting Consulting Entertainment 52

CSM Practice

DECEMBER 29, 2020

Some of us deal with grocery stores and video conferencing companies and have big-box retailers as customers. And of course, in that regard, we’re golden. We are in the growing market share of old businesses because we cater to customers that are doing very very well.

Surveys 98

Surveys Personalization Chief Customer Officer Customer centricity 98

C Space

OCTOBER 1, 2018

To understand how and why, let’s look at two success stories; Costco and Southwest Airlines. Southwest Airlines. With three safety-related incidents in 2018—one of which resulted in the death of a passenger—it’s not surprising that Southwest Airlines ’ Customer Experience Score declined from that of 2017.

Airlines 40

Airlines Customer centricity Advertising Customer Experience 40

C Space

MAY 22, 2020

Time spent on its videos is up 90% month-over-month from March to April, making April the channel’s top-performing month ever, according to the company’s YouTube analytics. Safety has always been our top priority, and right now in the midst of an unprecedented crisis, it’s our singular customer focus,” said United CEO Scott Kirby. “We

Airlines 52

Airlines B2B B2C Entertainment 52