Agent Empowerment, Gamification, Self service and Technical Support

Buddying Up – Putting Virtual Employee Assistants at the Heart of Agent Development

TechSee

MARCH 7, 2019

Current approaches to agent empowerment. Forward-looking customer service organizations have discovered various innovative ways to empower their agents and enhance their value to the organization. For every customer episode – paying a bill, getting technical support with activating a device, etc.

Gamification

Gamification Contact Center Agent Empowerment Self service

Celebrating the Successes and Achievements of Calabrio Customers

Calabrio

OCTOBER 15, 2019

Idaho Central continuously improves frontline engagement and performance and encourages agent empowerment—all backed by Calabrio’s integrated workforce management (WFM) platform. More than half of Idaho Central’s agents maintain a perfect attendance record. As a result, customers report being happier overall.

Agent Empowerment

Agent Empowerment Technical Support Analytics Gamification

Customer Contact Central

Buddying Up – Putting Virtual Employee Assistants at the Heart of Agent Development

Celebrating the Successes and Achievements of Calabrio Customers

Webinars

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