Remove Agent Empowerment Remove Employee engagement Remove Gamification Remove Technical Support
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Buddying Up – Putting Virtual Employee Assistants at the Heart of Agent Development

TechSee

With this in mind, Gartner’s “ How CEC Agents Could Benefit From Having a Digital Buddy ,” recommends that contact centers invest in technology strategies that not only drive operational performance, but that boost agent engagement and satisfaction. Today’s limited Virtual Employee Assistants. Gamification.

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Celebrating the Successes and Achievements of Calabrio Customers

Calabrio

The ONE Awards celebrate customers finding innovative ways to meet growing customer and workforce demands, improve employee engagement and satisfaction, and ultimately enrich human interactions with their brand. More than half of Idaho Central’s agents maintain a perfect attendance record.