Agent Empowerment Employee engagement Gamification Service level 
Playvox
FEBRUARY 2, 2022
It also becomes harder to meet service levels and customer experience goals measured by metrics such as first contact resolution, customer satisfaction, and customer effort score. Preventing Agent Burnout. Most fundamentally you need to promote a culture of agent empowerment. The Burnout Antidote.
teleopti
OCTOBER 3, 2019
In an instant, staff can move their lunch to take advantage of that last-minute appointment at the hairdresser or if they are planning a weekend away, they are able to move their afternoon break so they can organize it, all this while improving service levels in the contact center. Embrace the new rules of employee engagement.
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