SharpenCX

JULY 14, 2020

Contact center agents are prone to burnout. Read up on 8 reasons that agents experience burnout and how you can avoid it. . How could this persistent verbal abuse affect your contact center? And the average call center agent lifespan is just three years. .

Agent Empowerment 128

Agent Empowerment Call Center Contact Center Morale 128

TechSee

MARCH 7, 2019

The contact center industry continues to face extremely high agent turnover, with some outbound and telemarketing centers experiencing attrition rates as high as 27% annually. Contact centers are ready for change. Today’s limited Virtual Employee Assistants. Current approaches to agent empowerment.

Gamification 104

Gamification Contact Center Agent Empowerment Self service 104

SharpenCX

OCTOBER 8, 2019

At this point in your contact center’s history, some 51% of contact centers have even realized data needs to be actionable for the specific agents and leaders who need it. It lives in how you use your insights to fuel positive changes that improve your customer and agent experience. Employee Engagement.

Coaching 59

Coaching Average Handle Time Customer Experience Metrics 59

SharpenCX

OCTOBER 8, 2019

At this point in your contact center’s history, some 51% of contact centers have even realized data needs to be actionable for the specific agents and leaders who need it. It lives in how you use your insights to fuel positive changes that improve your customer and agent experience. Employee Engagement.

Coaching 52

Coaching Average Handle Time Customer Experience Metrics 52