Training Your Call Center Agents to Sound the Alarm on Harassment in Abusive Customer Interactions Instantly Can Fuel Your Agents’ Empowerment
SharpenCX
JULY 14, 2020
And training call center agents to see and squash abusive is vital to their well-being (and yours). And the average call center agent lifespan is just three years. . Turnover is expensive and takes a toll on morale. Let’s dig into some practical ways you can support your agents and combat abuse in your contact center.
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