Playvox

DECEMBER 15, 2022

More and more, businesses are leveling up their customer experience and employee experience game. They’re offering digital contact options to customers, supporting fully remote workforces , and engaging staff in new and different ways to ensure team members are supported and happy.

Contact Center 72

Contact Center Average Handle Time Agent Empowerment Service level 72

CSM Magazine

NOVEMBER 3, 2023

Ganpath Thanumoorthy, Senior Vice President and Head of Customer Experience at Firstsource , explains what operations leaders need to know to grasp the opportunity behind the buzzword – and reap the benefits of early adoption. This is hugely significant because it means that your customers won’t just get faster responses.

Customer Service 52

Customer Service Agent Empowerment Average Handle Time Healthcare 52

NobelBiz

MARCH 5, 2024

Are you grappling with the complexities of call center metrics, seeking to elevate customer experience, and driving operational excellence through insightful data analysis?

Call Center 59

Call Center Contact Center Abandon rate Average Handle Time 59

Callminer

AUGUST 1, 2017

Many agents end up with multiple tabs open on their screens, flipping between them to complete the inquiry generation process. Average handling times (AHT) increase. Customer service diminishes. This will improve campaign performance overall including agents’ service levels.

Contact Center 334

Contact Center Call Center Average Handle Time Real estate 334