The Morale Doctor is In
Monet Software
NOVEMBER 11, 2020
That sense of ennui, stagnation or general “blah” that creeps up on agents and saps their energy and enthusiasm? That’s burnout —and it’s a call center morale killer that usually strikes long-tenured employees but can quickly drag down motivation among almost anyone they come in contact with. . Give them a break—literally.
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