Playvox

FEBRUARY 2, 2022

Agent burnout directly harms the quality of customer service your business provides and significantly hurts your company’s bottom line. It’s hard to ignore the fact that contact centers are plagued with high agent burnout and turnover rates. It starts with a foundation made up of the right technologies and best practices.

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Agent burnout Contact Center Gamification Agent Empowerment 68

CSM Magazine

AUGUST 8, 2023

Discover the secret to agent wellbeing in your contact centre with hints and tips that work. Bob Dylan once sang, ‘The Times They Are a-Changin’ and when it comes to prioritising employee engagement, this is certainly true. 5 Common Sense Tips for Driving Employee Engagement 1. Then apply a little common sense.

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Employee engagement Agent burnout Gamification Analytics 52

Noble Systems

SEPTEMBER 3, 2019

So, let’s dive into the top five causes of agent burnout and look into what you can do to combat them. Overworking agents. Training bolsters agent confidence and keeps them engaged which increases job satisfaction. Friendly competition engages agents and motivates them to continually improve.

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Agent burnout Contact Center Gamification Interactive Voice Response 53

Noble Systems

AUGUST 1, 2019

In Part 2 of this blog series we will discuss the causes behind the signs of burnout as well as what you can do to reduce and even eliminate them. The good news that that there are contact center technologies that can alleviate stress, make the agents’ job easier, and keep them motivated and engaged.

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Agent burnout Contact Center Schedule adherence Gamification 62

Playvox

APRIL 27, 2023

The contact center technology trend toward more sophisticated and AI-driven workforce management software is paying big dividends for customer service centers that adopt these solutions. Today, though, customer service agents handle a variety of channels that operate far differently. Simply put, it’s where CX rises and falls.

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Contact Center Gamification Agent burnout Employee engagement 52

Talkdesk

JULY 16, 2019

Call Center Performance Management is a program, generally led by a contact center operations manager, dedicated to calculating and improving the performance of contact center agents. Performance Management generally requires a number of tools like call recording , quality monitoring , coaching , and gamification.

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