3 Ways Chatbots Can Quickly Improve Customer Support Metrics
Solvvy
JUNE 30, 2021
There’s no singular metric that reveals your overall performance, but there are a number of essential customer support metrics, or KPIs, businesses can utilize to assess where things stand. These include churn and retention rates, customer satisfaction surveys (CSAT), your Net Promoter Score (NPS), and Customer Effort Score (CES). .
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