Playvox

FEBRUARY 2, 2022

Agent burnout directly harms the quality of customer service your business provides and significantly hurts your company’s bottom line. It’s hard to ignore the fact that contact centers are plagued with high agent burnout and turnover rates. What Causes Agent Burnout? Preventing Agent Burnout.

Agent burnout 68

Agent burnout Contact Center Gamification Agent Empowerment 68

CSM Magazine

OCTOBER 10, 2023

In the contact centre, where customers may be anxious, angry or upset, the effect often throws agents off course, impacting their mood, amplifying disengagement, and increasing AHT. While leaders often ask agents to ‘walk in the customer’s shoes’, such advice usually exacerbates these negative consequences.

Average Handle Time 59

Average Handle Time Agent burnout Coaching Finance 59

Playvox

DECEMBER 13, 2022

When a customer has an issue that can’t be solved by self-service, they, of course, employ the most convenient means to contact your business to have their issue addressed by an agent. Now, what happens if they’re disconnected before interacting with an agent or before a resolution is found? And Why it Matters).

Contact Center 84

Contact Center Agent burnout Quality management contact center solutions 84