Accountability Complaint resolution Customer Service Wait times 
Teresa Allen
JUNE 1, 2017
Customer service failures have captured the headlines in 2017. As such, companies are becoming ever more aware of how their brand reputation is linked to individual customer service encounters! As a consumer, how can you take advantage of this customer focus? Now here is the truth of customer service today.
Teresa Allen
JUNE 1, 2017
Customer service failures have captured the headlines in 2017. As such, companies are becoming ever more aware of how their brand reputation is linked to individual customer service encounters! As a consumer, how can you take advantage of this customer focus? Now here is the truth of customer service today.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Teresa Allen
JUNE 1, 2017
Customer service failures have captured the headlines in 2017. As such, companies are becoming ever more aware of how their brand reputation is linked to individual customer service encounters! As a consumer, how can you take advantage of this customer focus? Now here is the truth of customer service today.
Balto
JUNE 20, 2023
And if you’re still relying on a traditional contact center model with long wait times, scripted interactions, and frustrated customers, your business is destined to lose a lot of customers, and concurrently, money. The problem is that hiring and training additional agents can be very costly and resource intensive.
Expert insights. Personalized for you.
62 
Let's personalize your content