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Who uses VoIP? (Use Cases of VoIP in Different Industries)

JustCall

Call Monitoring. Accountability and performance can be key concerns for educational contact center agents; especially when they are operating remotely. Hotel admins can program IVR call flows to enable self-booking, escalation to live agents, and avail other services. Automatic Call Distribution (ACD).

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What is Interactive Voice Response (IVR): All You Need to Know

JustCall

A key part of the contact center solution, the touch-tone feature allows the caller to press buttons according to these instructions and reach the relevant department. IVR Call Flows The IVR call flow is an important element that drives an efficient IVR system.