Accountability Big data Journey mapping Surveys 
Aspect
AUGUST 26, 2019
There is information everywhere: in your ACD , WFM, CRM, quality management, recording, surveys, speech analytics and self-service systems. Every organization has strategic business objectives for which C-level executives are accountable. The contact center is drowning in information but starving for knowledge.
ShepHyken
APRIL 28, 2024
For context, these are the customers who continue to buy from you over and over again, and should account for the majority of your total sales. Years ago, the term “Big Data” became popular. I came up with the concept of “Micro Data,” which is about very personalized information about a smaller set of customers.
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Talkdesk
MAY 19, 2015
Oxford defines “big data” as “extremely large data sets that may be analyzed computationally to reveal patterns, trends, and associations, especially relating to human behavior and interactions.” Big data is of special interest to businesses that wish to gauge their consumers’ preferences and ideas regarding customer service.
REVE Chat Blog
FEBRUARY 12, 2020
As per the PwC survey , 15% of banking customers were mobile-dominant. Survey – Banks can proactively collect customer feedback to identify and understand the gaps between customers and banks. Mapping your customer journey in banking is an excellent way to gain a detailed understanding of your customer’s experience.
DMG Consulting
APRIL 16, 2019
These innovations have come hand in hand with megatrends that include Big Data, analytics, mobility, increased server processing speeds (and decreased costs), the market influence of Millennials (the “smart device” generation), the gig economy, and, of course, the cloud. of capturing feedback from customers.
CustomerSuccessBox
DECEMBER 13, 2021
The reality is most traditional rule engines use only 1% of data to set up rules as with hundreds of data points, it is impossible for the human mind to comprehend, analyze, correlate and configure rules for Account health and alerts with accurate thresholds. Customer Journey Mapping. Let’s get to the details….
CX Journey
JULY 25, 2014
I smile, explaining that yes, in fact, designing, deploying, and analyzing Net Promoter Score and customer satisfaction survey programs is indeed part of what I do. “ How is it fair that I’m held accountable for whether or not a customer is willing to recommend a company with tens of thousands of employees? That’s right.
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