TRUSTID

APRIL 21, 2019

It involves multiple departments within an organization, including sales, customers service and IT, to name a few. While these teams are dedicated to driving sales and retaining customers, the contact center also plays an important day-to-day role that can make or break your profitable bank-customer relationships.

call center professionals 56

call center professionals Banking Call Center Contact Center 56

TRUSTID

MAY 9, 2019

It involves multiple departments within an organization, including sales, customers service and IT, to name a few. While these teams are dedicated to driving sales and retaining customers, the contact center also plays an important day-to-day role that can make or break your profitable bank-customer relationships.

call center professionals 48

call center professionals Banking Call Center Contact Center 48

TRUSTID

APRIL 16, 2019

It involves multiple departments within an organization, including sales, customers service and IT, to name a few. While these teams are dedicated to driving sales and retaining customers, the contact center also plays an important day-to-day role that can make or break your profitable bank-customer relationships.

call center professionals 48

call center professionals Banking Call Center Contact Center 48

Outsource Consultants

MAY 8, 2024

Fast forward to… 2013: The Inter-American Development Bank recognized Colombia’s potential, calling it a “hidden jewel” for outsourcing in Latin America. Why Colombia Wins the Call Center Outsourcing Game Colombia isn’t just a hotbed for outsourcing – it’s a strategic powerhouse for call center operations.

outsourcing 67

outsourcing Call Center Education Consulting 67

OctopusTech

SEPTEMBER 9, 2023

The dedicated call centers handle day-to-day customer queries such as solving credit card issues, checkout process problems, and many more. It is a strategic method by which businesses can lower their operational costs and optimize customer service solutions. But this is not all.

Best practices 62

Best practices outsourcing Call Center virtual call center 62

Callminer

JANUARY 18, 2021

Besides nurturing an omnichannel approach to customer care, organisations should carefully consider the operational aspects of their call centres to ensure it is satisfying as many callers as possible, including adequately addressing customer vulnerability. These shortcomings do affect the service quality. “A

Best practices 226

Best practices Call Center Contact Center Scripts 226

Pointillist

NOVEMBER 11, 2019

—McKinsey & Company To use FCR in your call center effectively, you need to understand more about what it is and how to calculate it. You also need to know why First Call Resolution is important, along with standard benchmarks and emerging FCR trends. What is First Call Resolution?

First call resolution 74

First call resolution Call Center Metrics Benchmark 74