PeopleMetrics

MARCH 1, 2017

As we mentioned in an earlier section, our research found that adhering to a decision-making process that considers the impact on the customer is one of the practices that separate growth banks from non-growth banks. But "how" each bank designs and delivers those elements is what sets its experience apart from the rest.

Customer centricity 61

Customer centricity Best practices Banking Brand ambassadors 61

Solvvy

JULY 8, 2022

In competitive markets, like software, banking, financial, and consumer services, people have various options for where to do business. Moreover, they’re more likely to increase spend with your company and become “brand ambassadors. Or a bank may ask how much difficulty customers had completing a loan application.

Metrics 106

Metrics Surveys Brand ambassadors Benchmark 106

C Space

FEBRUARY 12, 2020

Greek yogurt today accounts for more than 50% of all yogurt sold in the US. That’s not a complaint line; it’s more a brand ambassador line. Bernie Banks: Leadership is Influence. Bernie Banks: Leadership is Influence Subscribe to the Outside In podcast: Leadership is not a role. So says Bernie Banks.

Marketing 52

Marketing Customer centricity Banking Brand ambassadors 52