SmartAction

FEBRUARY 20, 2024

As we venture further into the digital age, Artificial Intelligence (AI) and voice automation are becoming key players in enhancing customer experiences and streamlining banking operations. Let’s explore the pivotal role of automation in financial services, focusing on its impact on customer service and the future of banking.

Banking 74

Banking Self service Virtual Agent APIs 74

AWS Machine Learning

MARCH 29, 2024

The integration of Amazon Lex with Talkdesk cloud contact center is inspired by WaFd Bank (WaFd)’s digital innovation journey to enhance customer experience. In this post, we are focusing on the chat channel to show how to use Amazon Lex and the Amazon Lex Web UI to enable live agents to interact with your customers in real time.

Cloud contact 94

Cloud contact Chatbots Contact Center APIs 94

AWS Machine Learning

FEBRUARY 6, 2023

The benefits of Amazon Lex and Talkdesk CX Cloud are exemplified by WaFd Bank , a full-service commercial US bank in 200 locations and managing $20 billion in assets. The bank has invested in a digital transformation of its contact center to provide exceptional service to its clients.

Cloud contact 68

Cloud contact Self service Contact Center Virtual Agent 68

AWS Machine Learning

JUNE 8, 2022

Uneeq is an AWS Partner that specializes in developing animated visualizations of these voice bots and virtual agents, called. Amazon API Gateway. The Uneeq digital human interfaces with a simple REST API, configured with Lambda proxy integration that in turn interacts with a deployed Amazon Lex bot. AWS Lambda.

APIs 84

APIs Telecommunications Chatbots Accountability 84

Creative Virtual

JANUARY 26, 2023

We developed this approach to give our customers control over the AI to create accurate, reliable chatbot and virtual agent deployments. At the time of writing, ChatGPT is still in a research preview stage and highly unstable with no clean API available, so it’s not possible yet for businesses to use it in this way.

Virtual Agent 52

Virtual Agent Chatbots APIs Engineering 52

AWS Machine Learning

SEPTEMBER 29, 2022

The solution workflow contains the following steps: The admin deploys the QnABot solution into their AWS account, opens the Content Designer UI, and uses Amazon Cognito to authenticate. The admin configures questions and answers in the Content Designer, and the UI sends requests to Amazon API Gateway to save the questions and answers.

Virtual Agent 68

Virtual Agent Call flow Interactive Voice Response Contact Center 68