Netomi

JUNE 18, 2023

Customer centric companies remove friction, preemptively solve problems and meet customer needs in unique ways. In an indication of the shift away from price focus and product focus to customer focus, the role of the Chief Customer Officer has been one of the fastest-growing.

Customer centricity 52

Customer centricity Chief Customer Officer CRM Analytics 52

ClearAction

JUNE 8, 2015

While formal CX management is a relatively new endeavor for many companies, the experience of customers has in fact been managed by various people all along. After all, studies have shown that sports team-like coordination among the managers of various aspects of customer experience yields stronger business results.

Customer Experience 94

Customer Experience Chief Customer Officer Customer centricity Employee engagement 94

Answer Dash

SEPTEMBER 19, 2017

The ability for companies to collect, store, and manage vast amounts of digital information has paved the way for big data to shape corporate strategy for a variety of departments. Ultimately, AI will be able to analyze customer interactions and adjust the customer’s journey based upon current sentiments.

Customer Experience 59

Customer Experience Big data Chief Customer Officer Technology 59

Clarabridge

MARCH 7, 2017

Donna Peeples, Chief Customer Officer for Pypestream, compares the current state of chatbots with the early stages of IVR systems. Chatbots don’t sleep, which gives them a leg up on man-powered customer service. The secret is to enhance, not replace agents, to help customers resolve issues faster and reduce wait times.

Chatbots 40

Chatbots Customer Service Interactive Voice Response Chief Customer Officer 40

SmartKarrot

MARCH 3, 2022

In today’s age of big data, no business can dream of being successful without being data-driven. For any business to be successful it has become imperative to be data-driven. These data come from customers, clients, internal processes, and other stakeholders. Creating Consistent Data Analytics Process.

Government 10

Government Chief Customer Officer Analytics Big data 10

SmartKarrot

MAY 26, 2022

This data goes unused cause the company does not have the tools and technology to understand, capture, or make sense of it. The Role of the Modern CEO in creating a data-driven culture. Data has been recognized as a need. As per HBR, “The CEO relies on data for decision making and enhancing the business to the whole company.”

Education 10

Education Analytics SaaS Surveys 10