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When it comes to customer engagement, all touchpoints matter

Tethr

All touchpoints must be taken into consideration for a complete account of how your customer feels about your brand, your service and your products. The most satisfied customers will be your best brand ambassadors. Can you say free advertising? Arm them with the best and watch sales go up.

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Brand Move Roundup – July 23, 2020

C Space

Last year, when Instagram was creating new thresholds for suspending or deleting accounts, an internal analyst found that accounts belonging to African American users were 50% more likely to get banned compared to their white counterparts. In 2019, Zola spent approximately $14.9 was up 6.3% on the previous month, according to Nielsen.

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How to Take Advantage of Instagram Stories for Small Business Growth

JivoChat

Not only do smaller brands realize the importance of using Instagram Stories for business growth, but they also see better results in comparison with bigger accounts. Optimize Instagram Stories for in-app Shopping Sales are the lifeblood of any business, and small businesses can’t exist without customers who buy from them.

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Four Cool Ways to Cement Customer Trust

PeopleMetrics

After a 20-minute wait, we were greeted by a pleasant sales assistant who asked to see my order summary and proof of identity. And yes, it matches the address you have in your files for my account. Today, the most credible and trustworthy brands are those with raving fans doing the selling for them. Easy button, right? "We

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CX Trends You Need to Watch in 2018 [White paper]

Fonolo

In fact, brands should be focusing less on their logos and products as the crux of their identities; the customer should be the number one brand ambassador instead. But instead of opponents, companies must increasingly consider the customer as the pivotal point for the success or failure of their business in 2018 and beyond.

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Can Artificial Intelligence Drive Customer Loyalty?

CSM Magazine

A dedicated personal account manager is no longer an option, considering the scale of operations. Personalization begins in the market scanning phase and continues down the sales funnel at each stage. Algorithms are gradually learning to offer that cozy small-town feeling to customers.

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Customer Retention Strategies: 16 Methods for Retaining Customers

JivoChat

Increased average order value (AOV) – Loyal customers contribute to bigger sales volumes, as 57% of consumers spend more money on their favorite brands, compared to other businesses. When you have enough customers and generate sales, you can start implementing strategies to help you grow sales. Use In-Moment Surveys.