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Guest Blog: How to Manage Customer Emotions

ShepHyken

Stewart and Patricia O’Connell, write about how to manage customer emotions and ensure that employees know how to be empathetic. This week on our Friends on Friday guest blog post my colleagues, Thomas A. Customers are smarter than ever and we must know how to create a positive experience. Shep Hyken .

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What Value are you Adding to Your Product or Service?

Call Center Weekly

They know we will give honest feedback about their products, and when we are ready to purchase, we will remember the relationship we have with their representative, and their company. In this case, with purchase of toothbrushes, we receive free imprinting, free toothpaste samples, floss samples, and bags.

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Avoiding Bot Biases in Customer Experience

Taylor Reach Group

The cultural imperative, therefore, becomes the need to prevent the imprinting of biases onto AI systems to avoid the isms of prejudice. Or, what about creating those emotional feelings for the customer , to whom you can then pitch upgrades?

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Is voice being superseded?

Spearline

About a third of contact centers have implemented process automation technology, and 7.8% Voice biometrics records a unique imprint of a caller’s voice, and since all voices are unique, they can be analysed by software that can quickly determine authenticity. We are, after all, only human.” Download your FREE whitepaper.

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10 Quotes To Inspire Better Customer Service As We Round the Corner into 2021

SharpenCX

Suddenly, it’s the weekend and my imprint on the couch is swallowing up the blankets. Employees who believe that management is concerned about them as a whole person – not just an employee – are more productive, more satisfied, more fulfilled. Then, tomorrow turned into the next day. And the next. And maybe the cats.

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Use these content strategies to stand out as an unforgettable brand

Tethr

Think about what the presence of your favorite company or business looks like on social media. The feelings you felt that day are probably imprinted into your brain forever. It’s much easier to get someone to care about something when they’re already emotionally invested. Are they funny? Use of characters brings things to life.

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Remote resources

FreshGrade

Add a question with every activity that promotes reflection and a growth mindset Ask students to reflect on work they did yesterday Ask students to record and upload a post about what they learned about an activity, subject, or unit. Published by Jossey-Bass , A Wiley Imprint. Everyone counts. Supportive online environment.