24-7 InTouch

MARCH 8, 2023

Our Director of Inclusion, Sustainability, and Community, Darlene Hunter, offers invaluable insight into the importance of diversity, equity, and inclusion (DEI) in the workplace. DEI helps shine a light on gender disparities in the workplace and promotes opportunities for a more inclusive work environment.

Metrics 98

Metrics Personalization 98

ShepHyken

NOVEMBER 1, 2022

Through social media, they can see if an organization has the same values as them, whether it is on diversity, inclusion, sustainability, etc. They are now empowered to evaluate the companies that they want to work for based on what is valuable to them. This relationship with your customers builds their trust and their confidence.”

Personalization 296

Personalization Customer Service Sales Marketing 296

Interaction Metrics

DECEMBER 13, 2023

Amazon CEO Jeff Bezos said, “It’s not only that diversity and inclusion are good for our business. Employees are often skeptical when a workplace diversity survey is introduced, which makes it difficult for DEI programs to flourish. Diversity refers to who your employees are.

Surveys 62

Surveys Benchmark Feedback Best practices 62

Fonolo

JULY 28, 2022

Over the past couple of years, inclusivity in hiring has taken center stage in HR departments across every industry; and that includes inclusive hiring practices for call centers. Diversity is great for employees and businesses, too. Three Ways to Drive Inclusive Agent Engagement. What are Inclusive Hiring Practices?

Call Center 81

Call Center Contact Center Surveys Feedback 81

ShepHyken

MARCH 21, 2023

” About: Heather Younger is a keynote speaker, a diversity, equity, and inclusion strategist, Founder & CEO of Employee Fanatix , and a bestselling author. Learn more about her new book, The Art of Active Listening: How People at Work Feel Heard, Valued, and Understood.

Feedback 179

Feedback Customer Service Customer Experience 179

Beyond Philosophy

MARCH 30, 2023

If you don’t know about what is important to your prospects and what they value, you are sure to fail. Watch Colin talking about this on YouTube: Subscribe to our YouTube channel here to see all the latest videos! For example: Braniff International translated its slogan, “Fly in leather,” which was about their fine upholstery seats.

Feedback 195

Feedback Marketing Consulting Consulting 195

Interaction Metrics

OCTOBER 25, 2023

Former IBM CEO Ginni Rometty said, “Diversity and inclusion are not policies and programs. When OCFA first proposed a Diversity, Equity, and Inclusion initiative in 2021, some staff responded skeptically. To foster a more inclusive, respectful, professional, and equitable workplace culture based on science.

Metrics 62

Metrics Surveys Employee engagement Consulting 62

Call Center Weekly

FEBRUARY 7, 2018

How does inclusion in the contact center improve customer service? I love this question, not just because it's something near and dear to me, but because diversity and inclusion in the contact center genuinely makes a positive difference. Let's break it down a bit: chances are you have a diverse customer base.

Contact Center 149

Contact Center outsourcing Analytics Customer Support 149

Fonolo

JANUARY 14, 2021

Fostering an inclusive work environment is essential if you want a high-performing contact center team. This is why fostering a culture of inclusion, especially today when contact center workers are on the front lines of your business supporting your customers. 3 Reasons Why Agent Satisfaction is the New Customer Satisfaction.

Contact Center 150

Contact Center Agent Empowerment Morale Coaching 150

Horizon CX

AUGUST 7, 2023

Diversity, equity, and inclusion (DEI) is a concept that has been given a lot of attention in recent years and now appears to be the target of assaults in certain areas of the country as being a trendy ideology. Diversity in general refers to the presence of a wide range of human differences within a group, organization, or society.

Morale 52

Morale Employee engagement Education Marketing 52

CSM Magazine

MARCH 19, 2024

An additional grant of £1000 will be awarded to the prize-winner’s employer for a project or programme of activities that enhance diversity within their business. ” A further award – the BigChange Big on Inclusion Award – also offers a prize of £2000 and is open to all current BigChange customers.

Finance 52

Finance Engineering Coaching CRM 52

CSM Magazine

MARCH 18, 2024

Neurodiversity Week marks an important time for us to celebrate the diverse range of neurological differences that enrich our workplace and communities. Not only can a company create a richer, more inclusive culture, but also unlock a wealth of innovation, creativity, and problem-solving abilities within teams.

Technology 52

Technology Customer Service 52

Cisco - Contact Center

MAY 23, 2023

It is hard for me to believe that in 2023, we are still talking about gender equality, race, diversity and inclusion in the workplace. You would think that by now understanding both the business and… Read more on Cisco Blogs

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Lumoa

JUNE 23, 2021

Developing a diverse and inclusive culture not only forms a team that reflects the marketplace, but creates an environment where employees bring their whole selves to work – ultimately yielding more productive employees and more creative teams. What is diversity in customer experience?

Customer Experience 83

Customer Experience Government Accountability Engineering 83

Win the Customer

DECEMBER 23, 2023

Diverse Data Sets Create diverse and inclusive datasets to mitigate biases. Customer Education Educate customers about AI’s role in enhancing their experiences. This allows for compatibility with diverse platforms and encourages collaboration for responsible AI development.

Customer Experience 69

Customer Experience Education Feedback Technology 69

ShepHyken

MARCH 26, 2019

They also discuss the need for diversity and inclusiveness in the workplace. About : Dr. Natalie Petouhoff is the Vice President of Customer Service Innovation at Salesforce Service Cloud. How important is diversity in the workplace? In Shep’s Opening Monologue… He discusses the pros and cons of chatbots.

Chatbots 308

Chatbots Contact Center Technology Customer Experience 308

24-7 InTouch

APRIL 25, 2023

This is why more and more companies are starting to prioritize hiring a more neurodiverse workforce to promote a more inclusive and positive culture. Supporting neurodiversity is not just about inclusion and diversity; it’s about rethinking the workplace to optimize how we get work done.

Education 52

Education Coaching Feedback Management 52

Solvvy

MAY 10, 2022

We want them to share their thoughts on innovation and improvement, while focusing on diversity, respect and inclusion. . We also recently started to implement our new inclusive parental leave policies, as well as programs like Cleo and Carrot for soon-to-be and first-time parents. out of 5. .

Customer Support 83

Customer Support 83

CSM Magazine

NOVEMBER 3, 2021

Workplace diversity is great for any organization. Workplace diversity also allows a customer service business to acquire a broad understanding on the needs and motivations of their clients, customers, and employees. In 2019, a Harvard research found that gender diversity can make workplaces more productive.

Customer Service 64

Customer Service Technology 64

CSM Magazine

FEBRUARY 7, 2024

This shift not only promotes diversity, equity and inclusion, but it also brings significant benefits to organizations by expanding the talent pool. Firstly, there was the recovery phase following the pandemic, which brought about a significant surge in hiring.

Analytics 52

Analytics Education Marketing Technology 52

ShepHyken

AUGUST 21, 2020

Structure teams (as agile processes often do) in multicultural, diverse and inclusive groups. You can learn more about him, his passions, and his charitable causes at his LinkedIn , Facebook , or Twitter. F or more articles from Shep Hyken and his guest contributors go to customerserviceblog.com.

Customer Experience 615

Customer Experience Government Feedback Management 615

CSM Magazine

JUNE 22, 2023

Consider collecting feedback from candidates about their experience. Foster a Culture of Diversity and Inclusion Embracing diversity and inclusion in your hiring practices can help attract top talent and create a more innovative and productive work environment.

Education 52

Education Employee engagement Feedback Analytics 52

NameShouts

JULY 9, 2021

Inclusion is a simple concept, and yet it means so much to all of us. Inclusion is so important. And that’s why so many organizations, institutions and companies are committing to building inclusive spaces for their people. Some might say inclusion is in the best of our nature. What is inclusion in the classroom?

Education 62

Education Personalization 62

ShepHyken

MARCH 11, 2022

Get honest about what you can expect from people and give them the tools they need to deliver. . Ask about their day. Start thinking about how you will make your workplace more family-friendly with better maternity/paternity leave options, childcare, or job sharing. Offer Hospitality. Learn and call them by name.

Coaching 227

Coaching Personalization Customer Service Marketing 227

aircall

MAY 18, 2022

We make it our mission to assemble a diverse team at Aircall because we know this is how we stand to enrich one another’s lives, learn from one another, and build a stronger organization. Our values are at the heart of what we do—and at the heart of those are diversity, equity, and inclusion. . Q&A With Helen Cheuck.

Education 62

Education Employee engagement Accountability Management 62

Talkdesk

JULY 10, 2020

The lack of diversity is an unfortunate reality across businesses worldwide — and this is especially true in the tech industry. Let me share a bit of background about my own career and why workplace diversity is so important to me. Like Plato’s Linkedin post The post Diversity brings in new ideas: Join us!

Engineering 86

Engineering Management 86

Anexa BPO

SEPTEMBER 5, 2023

As societies increasingly embrace diversity and inclusion, the rigid boundaries of traditional gender roles are being redrawn. Moreover, the rise of e-commerce has provided a platform that caters to diverse preferences and shopping habits. One of the driving forces behind this shift is the changing nature of masculinity.

outsourcing 52

outsourcing Business Process Outsourcing Marketing Personalization 52

SharpenCX

JUNE 16, 2021

It shapes employee engagement and retention , it affects the perception prospective hires have about your company. It’s time to get serious about diversity and inclusion in the workplace. Some 87% of organizations around the globe claim diversity is a value or priority area for their companies. Educate your team .

Call Center 67

Call Center Education Coaching Construction 67

CSM Magazine

DECEMBER 21, 2022

Promote Diversity, Equity, and Inclusion in the Workplace. Businesses that foster and support a diversity, equity, and inclusion (DEI) culture see increases in output, creativity, innovation, and profitability. And millennials and Gen Z avoid companies that aren’t diverse.

Employee engagement 52

Employee engagement Technology Marketing Customer Experience 52

Comm100

NOVEMBER 14, 2023

It’s about fostering an environment where all employees have equal opportunities. Accessible software for staff translates into an inclusive workplace. This inclusivity reflects a company’s commitment to diversity, enabling individuals with disabilities to thrive professionally.

Technology 52

Technology Morale Customer Service 52

Global Response

NOVEMBER 6, 2023

For example, simply being transparent among employees, and even customers, when relevant, about your outsourcing locations is a good first step transparent relationships. LET’S CONNECT Strive for diversity and inclusion. But isn’t having a call center in another country promoting a diverse workforce?,” you may ask.

outsourcing 62

outsourcing Call Center Transportation Metrics 62

TechSee

MARCH 7, 2023

Colleen Beers, Chief Administrative Officer, Alorica – Colleen is leading a culture that celebrates rich diversity and is intent on driving excellence. With an extensive and diverse background in applied infrastructure across networking, security, and cloud, Caroline is passionate about helping customers innovate.

Chief Customer Officer 207

Chief Customer Officer Contact Center Telecommunications Finance 207

Tethr

JULY 2, 2020

Employees today have the knowledge at their fingertips to explore how businesses around the world handle company culture , fairness, equality, inclusivity and motivational tactics. They have high expectations that come from diverse life and generational experiences. . Inclusivity matters. Are you sure?

Employee engagement 84

Employee engagement Surveys Feedback 84

CSM Magazine

OCTOBER 24, 2023

Automation of Repetitive Tasks The future of recruitment is not just about finding the right candidates; it’s also about streamlining and automating the repetitive tasks that often bog down the hiring process. Diversity, equity, and inclusion should be at the forefront of technological advancements in recruitment.

Chatbots 52

Chatbots Feedback Technology Accountability 52

24-7 InTouch

JANUARY 23, 2024

It encompasses Corporate Social Responsibility (CSR) and Diversity, Equity, and Inclusion (DEI) initiatives as fundamental components. By pairing these elements together, brands can create an environment that supports their employees, and fosters inclusive practices.

Metrics 52

Metrics Surveys Technology Personalization 52

CSM Magazine

MARCH 18, 2024

Our new website is not just about the business; it’s a commitment to transformative change,” says Helen Pettifer. “We We firmly believe that by equipping organisations with knowledge and practical tools, we can collectively create a more inclusive and supportive environment for vulnerable customers.

Customer Support 52

Customer Support Government Consulting Consulting 52

Comm100

MARCH 20, 2024

In the United States, a Pew Research Center study revealed that only 24% of Americans expressed trust in the government to do what is right “just about always” or “most of the time” – a stark decline from the past decades.

Government 75

Government Chatbots Self service Wait times 75