about corporate-citizenship 
Beyond Philosophy
DECEMBER 20, 2017
One of my favorite movies about business in general, and employee behavior in particular, is Office Space. Do you know what this is about? Engagement is principally about fit, alignment, and productivity; so, more is needed to optimize customer experience. Michael Lowenstein, Ph.D., JOANNA: My, uh, flair. STAN: Yeah.
The Petrova Experience
OCTOBER 8, 2020
Post-COVID, 59% of consumers care MORE about customer experience when they decide what company to support or buy from. In 2021, if your business does not care about customer experience, you are not in tune with your customers. We need to educate the business world about what Customer Experience really means.
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ijgolding
MAY 2, 2017
Last week I wrote an article on the subject of ‘common sense’ To be more accurate, I wrote about the lack of common sense and how it’s absence was continuing to destroy customer experiences all over the world. I am not about to repeat the story – do not panic! With Great Gratitude, Oscar Munoz. United Airlines.
CSM Magazine
JANUARY 22, 2018
Media perceptions matter: Positive media stories about a gas utility have a significant effect on customer satisfaction. Communications satisfaction among customers who recall a positive media story about their utility is 872 vs. 653 among those who recall a negative story.
Integrity Solutions
JANUARY 14, 2019
Any company can put words on paper and talk about what their values are. Any company can put words on paper and talk about what their values are. Employees will see that the company doesn’t really stand behind those values or care about delivering the value it claims to provide. Corporate Citizenship.
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