Abandon rate First call resolution Time management virtual call center 
JustCall
MAY 14, 2024
Higher average wait time (AWT) almost always leads to higher abandonment rates and lower CSAT scores. So why does AWT go up at call centers? If demand is seasonal, consider investing in part-time resources and giving agents a WFH option (of course, you’ll need a virtual call center setup for this).
NobelBiz
AUGUST 11, 2022
Scalable Call Center Operations On The Fly Contact centers may adjust to better meet the demands of their clients thanks to CCaaS solutions. Because they are all hosted in the cloud, these solutions make it simple to form remote or multi-location teams and quickly set up a virtual call center.
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