Abandon rate Customer Care Inbound sales Industry 
Fonolo
OCTOBER 5, 2021
Average NPS varies greatly by industry and the product or service your company provides, but there is a general understanding of what constitutes a “good” NPS. Start with an effective customer service strategy. How to Develop a Customer Service Strategy for Your Contact Center. You have your NPS.
Callminer
OCTOBER 22, 2019
Predictive analytics, the ability to determine which customers are most likely to buy, for example, is becoming a powerful use case for AI in the call center industry. Networking and connecting with your industry counterparts and learning about the systems they use can also help set your team’s compass in the right direction.
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