Hodusoft

JANUARY 17, 2024

Revolutionizing Customer Engagement: The Power of UCaaS Contact Center Software The term ‘UCaaS’ has been in the modern telephony lexicon for quite some time now. It’s the acronym for Unified Communications as a Service. Multichannel Integration The question may arise “Is multichannel integration necessary?”

Contact center software 52

Contact center software Contact Center Interactive Voice Response Multichannel 52

Fonolo

FEBRUARY 14, 2023

To find the answer, you need to evaluate your current call center workflow and identify opportunities for automation. Read on for an introduction to call center automation, plus our top software picks! How to Buy Contact Center Software What is Call Center Automation?

Call Center 142

Call Center Interactive Voice Response call center software CRM 142

Hodusoft

OCTOBER 19, 2023

Self-Service Options : Self-service options in call routing optimization are another effective way to enhance contact center efficiency. Cloud-Based Solutions: Implementing cloud-based contact center software offers better flexibility, scalability, and cost-efficiency.

Contact Center 52

Contact Center Interactive Voice Response Contact center software Self service 52

NobelBiz

MAY 9, 2023

Brad Butler, Contact Center Software Consultant @ NobelBiz Improved Agent Productivity Long wait times can be a significant challenge for contact centers, causing negative consequences for both agents and customers. – Brad Butler, Contact Center Software Consultant @ NobelBiz 2.

Best practices 98

Best practices Call Center Gamification Contact center software 98

Fonolo

FEBRUARY 7, 2013

Unsurprisingly, longer call hold times are directly correlated to higher call abandonment rates; people often give up and hang up before they get through to a support agent. As mentioned above, the abandonment rate is the most obvious metric to be affected. Poor self-service options or alternative support channels.

Call Center 62

Call Center Interactive Voice Response Wait times Abandon rate 62