ROBUST KNOWLEDGE MANAGEMENT SYSTEMS CAN CUT COSTS
CCNG
SEPTEMBER 27, 2023
This causes longer average speed of answer and higher abandonment rates. It should integrate with any system, including the IVR, collaboration tools, and CRMs, and it should be easy to stand up in weeks, not months. All this costs more money. It’s a vicious cycle. The business climate continues to rapidly change.
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