Abandon rate call center software Call flow Scripts 
Fonolo
SEPTEMBER 7, 2021
When customers call your customer service line, greeting them with a friendly and easy-to-navigate interactive voice response system is a standard in call center software. With all that said, writing a strong call center IVR script doesn’t need to feel like a mountainous task. DID YOU KNOW?
aircall
MARCH 10, 2021
Develop a comprehensive call center training program. What Are Call Center Training Materials? Call center training materials generally consist of: Cloud-based phone system. Call scripts. Quality assurance software. Call Scripts. A training program.
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