Call Center Dialer Software: Optimization Best Practices
NobelBiz
MAY 9, 2023
Abandon Rate must be monitored as progressive dialing does not measure agent or customer statistics. Utilize IVRs or agentless seats to manage and distribute inbound traffic to the proper department. Ignoring FTC’s abandonment rate laws: in 30 days, only 3% of outbound calls can be abandoned.
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