Abandon Call Agent burnout First call resolution Wait times 
NobelBiz
MARCH 6, 2023
Predictive dialer software improves customer service operations as it allows to: Automate the process of calling customers back who have requested a call from an agent. This can reduce customer wait times and ensure that agents promptly address their issues.
Balto
DECEMBER 14, 2022
Call Center Productivity Metrics. Now, let’s check out some of the most relevant call center metrics and Key Performance Indicators (KPIs) for measuring productivity: First Call Resolution (FCR). First Call Resolution (FCR) is a customer satisfaction metric that can also be used to measure agent productivity.
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