Abandon Call Abandon rate Banking Wait times 
aircall
MAY 14, 2021
If a person answers the call, an auto dialer can put the person on a brief hold until a live agent comes on the line. Back in the 1940s, banks used the first auto dialers to make calls for collections. Doesn’t have call waiting. Presents the risk of abandoned calls if agents take too long to connect.
Freshcaller
AUGUST 17, 2018
High abandon rates in a call center is a supervisor’s nightmare. We reached out to several call center teams for discussing solutions to this major problem. One key insight we unearthed is that the ability to play right messages and caller tunes during a caller’s wait time is a powerful tool to reduce abandoned calls.
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