Course-Catalog Trainer Training Related Topics 
Toister Performance Solutions
JANUARY 28, 2020
When I started working in the catalog industry nearly 25 years ago, people would call and ask to be sent a catalog. Today, that catalog is online and nobody needs to call for it. A recent study from Axonify revealed that 23 percent of contact center agents receive no formal training. Meanwhile, phone volume is growing.
Netomi
JANUARY 5, 2022
Adam Toporek is an internationally-recognized customer service expert, keynote speaker, and frontline trainer who helps organizations get results by thinking differently about customer service. Aimee Lucas is an experience management researcher, advisor, trainer, and speaker. Steve DiGoia. Teresa Allen. Adam Toporek. Aimee Lucas.
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