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How to rapidly improve customer service by finding your Betty

Toister Performance Solutions

JULY 29, 2021

My department was asked to create a training program to help contact center agents pitch the company credit card to customers who called in to place an order from our catalog. That's how the request came to me: "Let's call a meeting to talk about what needs to be in the agent sales training program." I'm glad I didn't do that.

Customer Service

Customer Service Contact Center Sales Accountability

Imposter Syndrome: How to Survive at Work When You Don’t Know What the *%$# You’re Doing

Nicereply

APRIL 27, 2021

Of course not. If you’re starting a new role, set 30, 60, and 90-day goals with your direct supervisor. Put yourself out there by attending events or different types of training. This type of cataloging can also more effectively pinpoint and articulate how, why, and what you’ve done deserves a raise or promotion in the future.

Education

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How to rapidly improve customer service by finding your Betty

Imposter Syndrome: How to Survive at Work When You Don’t Know What the *%$# You’re Doing

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