Toister Performance Solutions

DECEMBER 20, 2018

One of the great things about training videos is the scenes where actors play out a customer service scenario. A common complaint for many training videos is the scenes are unrealistic and cheesy. Here's how I create scenes for my courses. Note: This post originally appeared on LinkedIn. Sometimes, my ideas are easy to execute.

Contact Center 50

Contact Center Scripts Customer emotions Coaching 50

NobelBiz

JULY 18, 2023

Call Queue Management: An efficient and systematic process designed to prioritize and manage incoming calls effectively. Routing Algorithms: An efficient and systematic process designed to prioritize and manage incoming calls effectively. This helps in managing high call volumes without sacrificing customer satisfaction.

Management 52

Management First call resolution Contact center software Call Center 52

ChurnZero

OCTOBER 18, 2019

A Know-It-All customer is someone who behaves as if they know everything, and constantly presents their input as though they were professionally trained or have firsthand insight into subjects when it is evident that is not the case. Since this customer doesn’t like to be told what to do, you are worried that training will be difficult.

Accountability 40

Accountability Customer retention Sales Personalization 40

ChurnZero

SEPTEMBER 21, 2018

Valarie has been registered for your on-boarding group training course. She attends all three days of the virtual training and it looks like she’s gotten a solid grasp of the platform’s core functionality. Now that Valerie is trained up she is ready for the initial go-live. Churn Monster #2 – Cash-Strapped Customer.

Accountability 45

Accountability Feedback Customer retention Surveys 45

Nicereply

FEBRUARY 29, 2024

Of course, it should have some boundaries that will help avoid going overboard and saying yes to every customer demand. To further enhance the capabilities of your customer-facing teams, consider adopting a learning management system. Putting all this information into your interactions is the ultimate way to deliver personalization.

Customer Experience 59

Customer Experience Journey mapping Analytics Feedback 59

CSM Magazine

OCTOBER 4, 2019

Kate Pioryshkina, Sales Manager at Iflexion takes a close look at how AI is transforming the ecommerce customer experience. Personalization, customer relationship management, and inventory control are some retail elements benefitting from AI today. Beyond Personalization. The most amazing part?

Personalization 40

Personalization Chatbots Engineering Sales 40

JivoChat

APRIL 16, 2023

You don’t just jump in the boxing ring without any training and know-how, right? A clear and well-defined process is necessary to effectively manage all aspects of the business, from product selection and customer service to payment processing and fulfillment. Of course, it’s slightly different in the market.

Analytics 82

Analytics Engineering Advertising Sales 82

AWS Machine Learning

NOVEMBER 22, 2023

Use the “Generative AI” tag as you are browsing the session catalog to find them. First, we’ll have a few foundational sessions related to various aspects of Amazon Bedrock —a fully managed generative AI service we launched earlier this year. Visit the session catalog to learn about all our generative AI and ML sessions.

Engineering 113

Engineering Best practices APIs Government 113

ProProfs Blog

JANUARY 31, 2020

Read company brochures, catalogs, and promotional documents. Attend the sales training sessions conducted by the company. Reps should be trained to handle situations outside of their job responsibility. . Integrate with a good HelpDesk Software handy to integrate and manage ticket sources. . Time Management.

Customer Service 78

Customer Service Customer Support Surveys Feedback 78

Netomi

JANUARY 5, 2022

Aimee Lucas is an experience management researcher, advisor, trainer, and speaker. As part of Qualtrics’ XM Institute, she focuses her efforts on helping organizations optimize their experience management (XM) programs. Her areas of expertise include market research, program management, marketing, instructional design, and training.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

AWS Machine Learning

NOVEMBER 18, 2022

Second, ML practitioners of all levels will find compelling content on the entire ML lifecycle, such as data preparation, training, inference, MLOps, AutoML, and no-code ML. Visit the session catalog to learn about all AI/ML sessions. AIM319 (LVL 300) Build, manage, and scale ML development with a web-based visual interface.

Contact Center 78

Contact Center Engineering APIs Analytics 78

Vistio

APRIL 26, 2021

Tom Benton, Head of Operations here at Vistio , has a unique view on contact center management, technology and processes due to his long career in the industry where he often had one foot in the operations sector and one foot in the technology realm.

Contact Center 52

Contact Center Self service Best practices Technology 52

Vistio

APRIL 26, 2021

Tom Benton, Head of Operations here at Vistio , has a unique view on contact center management, technology and processes due to his long career in the industry where he often had one foot in the operations sector and one foot in the technology realm.

Contact Center 52

Contact Center Self service Best practices Technology 52

ProProfs Blog

MAY 22, 2020

The Solution: Every online business needs to invest in order management. Ensure your product managers have a keen eye for spotting incorrect information and rectifying them in due course. Design your product catalogs to offer insightful product descriptions, High-Definition pictures, and genuine user reviews. .

Abandon rate 78

Abandon rate Sales Customer Support Marketing 78