Toister Performance Solutions

DECEMBER 20, 2018

One of the great things about training videos is the scenes where actors play out a customer service scenario. A common complaint for many training videos is the scenes are unrealistic and cheesy. Here's how I create scenes for my courses. Note: This post originally appeared on LinkedIn. Sometimes, my ideas are easy to execute.

Contact Center 50

Contact Center Scripts Customer emotions Coaching 50

NobelBiz

JULY 18, 2023

Skills-based routing is like the hardworking stage director behind a successful theatre play. The transition to a Skills-Based Routing system might seem daunting, but following these steps can simplify the process: Identifying and Cataloging Agent Skills Begin by cataloging the skills of your customer service team.

Management 52

Management First call resolution Contact center software Call Center 52

AWS Machine Learning

NOVEMBER 22, 2023

Use the “Generative AI” tag as you are browsing the session catalog to find them. Interact with several demos that feature new applications, including a competition that involves using generative AI tech to pilot a drone around an obstacle course. Visit the session catalog to learn about all our generative AI and ML sessions.

Engineering 113

Engineering Best practices APIs Government 113

Netomi

JANUARY 5, 2022

Her areas of expertise include market research, program management, marketing, instructional design, and training. He also led the creation and updating of many of Forrester’s customer experience evaluation methodologies and training workshops. Bruce authored many of Forrester’s most popular research reports.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98