Resources How-to-Scale-Your-Culture-as-Your-Contact-Center-Grows 2018 Related Topics 
CX Global Media
JULY 11, 2019
The fourth step ( Step 1 , Step 2 , Step 3 ) in the contact center agent journey is about leadership that engages agents. Employee engagement has always been a problem in contact centers. A several Expert Sessions are dedicated to the topic of on-boarding contact center agents. Playbook and Planner.
CX Global Media
JULY 10, 2019
The third step ( Step 1 , Step 2 ) in the contact center agent journey is about developing high-performing agents. Once agents move beyond your on-boarding process and their new hire learning curve, it’s time to focus on enabling their performance. In some cases, technology has been a major factor in performance gains.
Balto
OCTOBER 31, 2022
Table of Contents Get a Copy of the Report in Your Inbox 1-on-1 Training Reigns Supreme The Knowledge Retention Disparity More Employees = Better Onboarding? Put Your Managers and Supervisors In Charge What Agents (And Leaders) Have to Say Conclusion. Leadership often overestimates how much agents remember from onboarding.
Expert insights. Personalized for you.
120 
Let's personalize your content