Experience 
ShepHyken
MARCH 11, 2024
This episode of Amazing Business Radio with Shep Hyken answers the following questions and more: How can businesses create experiences that get repeat business and nurture brand loyalty? Brands must create memorable and emotionally resonant experiences for their customers. You are trying to create loyal fans.”
ShepHyken
MARCH 12, 2024
Last week, I wrote an article that compared the different concert experiences I had with two rock legends, Bob Dylan and Ringo Starr. The title of the article summed up the point I was trying to make: Do You Give Your Customers an Experience – Or Just a Transaction ? Create the experience that gets customers to say, “I’ll be back!”
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ShepHyken
APRIL 23, 2024
The experience must, at a minimum, meet your customers’ expectations. In the customer service world, we could consider this to be ongoing training that keeps your employees sharp with the latest tools and technology to help provide the best possible support and experience. Alignment: We want to keep the car in alignment.
ShepHyken
FEBRUARY 13, 2024
Functionality versus customer experience: Do they belong together? While both may appreciate a good customer experience, one wants a different product experience. Here’s another example. It’s about the quality of the experience between the walls when the guest is awake. The Ford costs about $25,000.
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Retail customers value price above everything, but the importance of other factors varies for different brands.
ShepHyken
JULY 17, 2023
Top Takeaways: Employee experience is the new customer experience. According to Deloitte’s State of Inclusion survey , nearly 2/3 of workers have experienced bias in the workplace, and 40% experience bias at least once a month. It goes beyond a diverse, inclusive, and equitable workforce.
Beyond Philosophy
AUGUST 27, 2022
It is based on our instincts and experiences, and our need to find patterns for things in our lives. Robin Hogarth’s book, The Myth of Experience , can help. Key Ideas to Improve your Customer Experience. Customer Experience Information & Resources. Unfortunately, intuition isn’t always right.
Speaker: Diane Magers, Founder and Chief Experience Officer at Experience Catalysts
In the world of business, connecting the dots from experience to financial impact is an essential skill. To gain buy-in from the C-Suite and key stakeholders, it’s crucial to illustrate how Experience Management translates into clear, measurable business results. Register today!
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Verint is named an Exemplary Leader in the 2023 Customer Experience Management Value Index by Ventana Research. In the complex ecosystem of CX tools developed for disparate use cases, metrics, and processes, Verint ranked as Exemplary through thorough analysis of product and customer experience in the Index.
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Getting your customer experience (CX) right drives business success. As digital channels dominate customer interactions, experiences are critical to get right. As digital channels dominate customer interactions, experiences are critical to get right. That’s why we wrote this eBook.
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Let's look at how the customer experience of an angry customer informs strategy, and how companies can transform frustrated customers into delighted ones.
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How do you go about creating an awesome customer experience strategy that works for your own customers? Take a second to reflect on the brands you love.
Speaker: Nathan Hart, Mary Kane & Imran Mohammed
This approach can lead to actionable insights to resolve FCR problems, improve Customer Experience, reduce costs, and increase customer retention. Join us to learn more about: Key Insights: How to measure Customer Experience and engagement across channels.
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The Northridge Group’s State of Customer Experience 2023 research report reveals a surge in preference for online agent chat versus the phone amongst 18–35-year-olds—the first time online chat has eclipsed phone! JUST RELEASED!
Speaker: Dave Seaton, CEO of Seaton CX
When crafted with precision and insight, journey maps emerge as powerful catalysts, transforming customer experiences and steering businesses towards profitable growth. 💥 The answer lies not in the map itself, but in the mapping process.
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