Contact-Center-Connections Sessions Boost-Your-Culture Conference Related Topics 
CSM Magazine
OCTOBER 18, 2022
Calabrio , the workforce performance company, has hired Dave Orstad as SVP professional services and support, reinforcing the organisation’s customer-first culture. Calabrio is leading the charge in removing the roadblocks our customers face and enabling the contact centre to be the brand guardians that they are meant to be.
CSM Magazine
OCTOBER 18, 2022
Calabrio , the workforce performance company, has hired Dave Orstad as SVP professional services and support, reinforcing the organisation’s customer-first culture. Calabrio is leading the charge in removing the roadblocks our customers face and enabling the contact centre to be the brand guardians that they are meant to be.
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SharpenCX
MARCH 18, 2020
When your agents aren’t hardwired to their desks and the world calls for flexibility, you can bend. It looks a bit different than it does for your work from home call center agents. So how do you, manager, support work from home call center agents while still keeping performance on track and helping your customers?
JustCall
AUGUST 12, 2022
You can’t constantly stop and shift between tasks to send an SMS when your company serves multiple customers every day. You could be out of the workplace, in a conference, on the telephone, or answering prior messages. Customers don’t look at appropriate times when they’re contacting brands for their grievances.
Kayako
MARCH 21, 2017
In the age of disloyalty , it’s easy for your customer to jump ship from one subscription business or ecommerce store to another. Trust comes when you understand your customer’s needs, respect them, and offer relevant service. Your customer has high expectations. Fine tune your one-on-one radar!” Damon Richards.
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