About-ICMI Strategic-Advisory-Board 
TechSee
AUGUST 14, 2023
Adrian Swinscoe, Customer experience advisor, author, speaker Adrian is a huge fan of organizations that do great things for their customers and has been helping many achieve their own level of greatness for over 25 years via consulting, writing, speaking workshops, and advisory work.
TechSee
JUNE 16, 2022
He also sits on the board of Directors for CSPN. He is a popular speaker in the space, having given about 1000 keynote speeches in more than 40 countries! His YouTube channel is a fantastic source of inspiration about customer experience and customer centricity in a digital world. Follow on LinkedIn. Follow on LinkedIn.
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JustCall
MARCH 8, 2023
As a top influencer and mentor, Annette continues to define the future of CX through her thought leadership, speaking engagements, and advisory roles. She has received numerous awards and accolades for her work in CX, including being named a Top 30 International Leader by Global Gurus and a Top 25 Global Thought Leader by ICMI.
Livepro
JULY 17, 2018
He is passionate about customer and employee experience and is continually innovating service models that have attracted industry excellence awards. In 2013 his team was the ICMI “Global Contact Centre of the Year” for Small to Medium-Sized Centres. Lyn Trewenack – Director at BBB Advisory.
Netomi
JANUARY 5, 2022
At Netomi, we deeply care about improving the customer experience. Adam Toporek is an internationally-recognized customer service expert, keynote speaker, and frontline trainer who helps organizations get results by thinking differently about customer service. This is especially true in the customer service industry.
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