Customer Service Life

JULY 23, 2021

It got me thinking about customer service and how, when working with customers, we may not always know what will happen and we need to be ready for anything. There is always room to improve! You just never know what will happen and you want to be prepared! And, we need to do it right! A mentor or online resource.

Customer Service 132

Customer Service Education Feedback Best practices 132

Fonolo

NOVEMBER 23, 2017

Tweet About It. 47% of consumers aged 18-34 have used social media to complain about a brand’s customer service and 52% have used it to ask a customer service question. Next time you hear “press 1 to get a call-back” take it, you’re doing yourself and the call center a favour. Reorganize Your Furniture. 3 Meal Prep. Jim Rembach.

Self service 86

Self service Wait times Morale Call Center 86

Playvox

SEPTEMBER 2, 2022

What about attracting new ones for your open positions? Some of the contact centers that do have a remote work policy shared a bit about what they include: “If the agent lives more than 30 miles from the office, they are considered to be permanently remote. Want to retain your agents? So we’ve got two words for you: remote work.

Contact Center 70

Contact Center Management Gamification Surveys 70