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5-coaching-techniques-that-will-move-the-needle

5 Coaching Techniques That Will Move the Needle

Customer Service Life

AUGUST 27, 2018

While I’ve certainly had my share of coaching conversations in my career while working to help contact center agents improve quality and performance, it felt incredibly presumptive to position myself as the authority on the topic when I happen to work with a bunch of coaching experts here at FCR. Click here to read the original.

Coaching

Coaching Contact Center Management Surveys

Identifying And Cultivating Top Talent In Your Contact Center

Playvox

FEBRUARY 13, 2024

Then you’ll know the behavior you truly need from agents instead of relying on meaningless goals that don’t move the needle in any meaningful way. In an economy that’s pitched more than a few curveballs over the last five years, retaining and growing a loyal customer base is consistently a winning business strategy.

Contact Center

Contact Center Gamification Coaching Feedback

5 Coaching Techniques That Will Move the Needle

Identifying And Cultivating Top Talent In Your Contact Center

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