JustCall

OCTOBER 16, 2023

This reality yields longer wait times, ballooning queues, and plummeting customer satisfaction , with many businesses only able to address 37.8% Such circumstances fray the efficiency and morale of your customer service teams and steer them towards burnout, sending customer satisfaction spiraling down. of inbound calls.

Interactive Voice Response 52

Interactive Voice Response Management Wait times Agent burnout 52

JustCall

OCTOBER 16, 2023

This reality yields longer wait times, ballooning queues, and plummeting customer satisfaction, with many businesses only able to address 37.8% Such circumstances fray the efficiency and morale of your customer service teams and steer them towards burnout, sending customer satisfaction spiraling down. of inbound calls.

Interactive Voice Response 52

Interactive Voice Response Management Wait times Agent burnout 52

Aspect

MAY 15, 2018

It’s in the Uber app that minimizes your wait time after you hail a car. billion in 2025. Looking specifically at the contact center industry, we have seen a recent flurry of activity around chatbots, intelligent IVRs and virtual agents. In the case of driverless vehicles, bad decisions result in injury and death.

Contact Center 68

Contact Center contact center workforce Airlines Virtual Agent 68